1. Introduction
1.1 These Terms of Service govern the rights and obligations between Exyno s.r.o., with its registered office at 900 54 Jablonové 479, Company ID: 57626154 (hereinafter the “Provider”) and the customer (hereinafter the “Client”).
1.2 The Service is provided as a subscription-based digital service (SaaS) in the form of recurring monthly billing.
1.3 By placing an order, the Client confirms that:
- they have read these Terms,
- they agree to them,
- they acknowledge that this is an automatically renewing subscription.
2. Definitions
- Client: a legal entity using the Service for its employees or collaborators
- User: a natural person granted access to the Service by the Client
- Service: the Exyno digital platform
3. Description of the Service
3.1 Exyno is a platform focused on corporate wellness, organizing challenges, and tracking team activity.
3.2 The Service is provided in packages according to the current pricing, which define:
- number of users,
- number of active challenges,
- available features.
3.3 The term “unlimited challenges” means that the Client may create challenges without a fixed numerical limit; however, their use is subject to fair use policy. The Provider reserves the right to intervene in cases of excessive or abusive usage of the Service.
4. Subscription and Billing
4.1 The Service is provided as a monthly subscription.
4.2 The subscription automatically renews every month unless canceled.
4.3 The billing period begins on the date the Service is activated.
4.4 Start of Service Usage
The prepaid subscription period begins on the earlier of:
- activation of the first challenge by the Client, or
- the expiration of 14 days from the date of payment.
4.5 Until the subscription period begins, the Client may choose not to activate the Service.
5. Pricing and Payments
5.1 Prices are determined according to the current pricing or an individual offer.
5.2 Payment can be made:
- by payment card (automatic recurring payment),
- by bank transfer based on an issued invoice.
5.3 In the case of card payments:
- the amount is automatically charged at each renewal,
- the Service is activated after successful payment.
5.4 In the case of invoicing:
- the standard payment term is 14 days,
- in case of late payment, the Service may be restricted or suspended.
6. Subscription Cancellation
6.1 The Client may cancel the subscription at any time:
- via the user interface, or
- by email to the Provider’s contact address.
6.2 Cancellation takes effect at the end of the current billing period.
6.3 After cancellation:
- no further billing will occur,
- access remains active until the end of the paid period.
7. Refunds
7.1 The Client is entitled to a refund only until the start of the subscription period as defined in section 4.4.
7.2 After the subscription period begins, in particular upon activation of a challenge or after 14 days from the date of payment, the right to a refund expires.
8. Challenges and Service Availability
8.1 Challenges are independent of billing periods.
8.2 In case of subscription termination, challenges may be paused or stopped.
9. Late Payment
9.1 In case of non-payment:
- the Client will be notified,
- the Service may be restricted,
- and subsequently deactivated.
10. Use of the Service (Fair Play)
10.1 Users are required to use the Service fairly.
10.2 The Provider reserves the right to restrict or terminate access for any User in case of:
- data manipulation,
- system abuse,
- violation of challenge rules.
11. Health Disclaimer
11.1 Users participate in physical activities at their own risk.
11.2 The Provider is not liable for any injuries or health issues arising in connection with the use of the Service.
11.3 Users are advised to consult their physician before engaging in physical activities.
12. Data Protection
12.1 The processing of personal data is governed by a separate document: “Privacy Policy”.
13. Termination and Data
13.1 After termination, Client data will be retained for a maximum of 30 days, unless a longer retention period is required by law.
13.2 After this period, the data will be permanently deleted.
14. Notifications
14.1 The Provider sends the Client:
- purchase confirmation,
- cancellation confirmation,
- failed payment notifications.
15. Liability
15.1 The Provider is not liable for:
- outages caused by third parties,
- improper use of the Service.
16. Final Provisions
16.1 The Provider reserves the right to amend these Terms.
16.2 Legal relations are governed by the laws of the Slovak Republic.
16.3 These Terms become effective upon publication.